Power has been restored, however we are still in the process of bringing everything back online including the cluster. I do see some of you have accessed the VPN, so please understand I will send a final message when all is confirmed to be operational. Cheers, Chuck
Posted Dec 17, 2025 - 16:17 PST
Monitoring
Still waiting on power restoration from the PUD. I’ll update everyone when it’s online and we’re operational again. Cheers, Chuck
Posted Dec 17, 2025 - 12:04 PST
Investigating
At approximately 1AM PST, our Vancouv er Office experienced a power outage. We are currently still without power, and as soon as there is an update, I will update everyone. Please note, the SLA VPN and everything in the office is down (Condor Cluster, slapt-fs1 file server, etc.)
However, Office Apps such as Outlook Email and OneDrive are still accessible since they are outside of the physical office.
Posted Dec 17, 2025 - 07:36 PST
This incident affected: Atlassian Tools (JIRA, Confluence, Bitbucket), SLA Production Servers (Virtual Hypervisors, Active Directory, sftp.sharplabs.com, SLAPT-FS1, Pattsy), SLA Network (PacTrust Network, SLA Phone System, SHARP Corp WAN), Fortinet (SLAPT-EMS, SLAPT-FG100A, Forticlient VPN), and SAS Video Encoding (sasgpunas01, sasvcnas).